a) The Klarity oncology digital cancer platform is an online aggregator of a Platform of various specialists and service providers in the field of oncology for providing healthcare services and support to cancer patients. Delfin Health has proprietary rights to the Platform and you may not copy or create the Platform or any of its components in any manner. The Company also has rights to all trademarks and website layouts.
Under all services of digital cancer platform that may involve booking of appointments, cancer treatment cost estimation, medical concierge contact and connecting appropriate diagnostic and cancer treatment centres. Any information and report received from the User would only be used for the service asked by the User. Upon receiving reports, the Klarity Oncology team would support the User to search oncologists/treatment centres / diagnostic centres and hospitals within the geographical area chosen by the User to obtain the requisite cancer care services.
b) Second Opinion Service: connects Users to the network of oncologists and cancer centres that are built by the Klarity oncology platform. The platform facilitates cancer second opinions by the oncologists working at the cancer centres of repute.
In case an opinion, medical advice, prescription or diagnosis or treatment of any particular condition (collectively referred to as “Medical Advice”), is given by a medical practitioner to the User directly or through Klarity Oncology, where Klarity Oncology is only an intermediary of the information, the User agrees and acknowledges that the Medical Advice shall be solely the responsibility and liability of the medical practitioner.
The User hereby acknowledges and agrees that the Services provided by Klarity Oncology are not intended to be a substitute for healthcare emergency services, in case of any medical emergency with the User, the User or any other close relative or friend of the User should immediately contact an ambulance service on behalf of the User and immediately shift the User to emergency medical services to the nearest Hospital.
In case any diagnosis, treatment, advice, or opinion is being provided to the User by the medical practitioner, the same is being provided on the basis of online consultation. By assessing this service, the User acknowledges that the diagnosis, treatment, advice, and opinion may vary when examined in person and hence in no event shall the prescription provided by the medical practitioner be relied on as a final and conclusive solution.
The Users agree to use the advice from a medical practitioner on the Website subject to the User having (a) an
ongoing treatment with a medical practitioner, (b) a condition that does not require emergency treatment, physical examination or medical attention and (c) provided the medical history and relevant Information to Klarity Oncology.
The User agrees and acknowledges that the medical practitioner selected by the User to provide the Services will not be conducting a physical examination of the User and hence they may not have or be able to derive important information that is usually obtained through a physical examination. The User understands and agrees that the ability to not carry out a physical examination can cause limitations with respect to the diagnosis and agrees and accepts the risk associated with such limitations. The User further agrees that neither Klarity Oncology nor the selected medical practitioner User acknowledges and agrees that the User is aware of this limitation and agrees to assume the complete risk of this limitation. The service provided through Klarity Oncology is different from the diagnostic services typically provided by a physician. Our physicians providing this service will not have the benefit of information that would be obtained by examining you in person and observing your physical condition. Therefore, the physician may not be aware of facts or information that would affect his or her opinion of your diagnosis. This is a limitation on the accuracy of his or her opinion. By deciding to engage in this service, you acknowledge and agree that you are aware of this limitation and agree to assume the risk of this limitation. The recommendations of the consultants can be shared with your local physician if required. The User agrees that full non-refundable advance payment would be required for us to book the consult. Any change from Klarity Oncology or Consultant that leads to cancellation of appointment then full money would be refunded.
Klarity Oncology uses a third party payment gateway to process the transaction made on our platform. The Company is not liable for any failed transaction. The User agrees that full non-refundable advance payment would be required to book a consult or second opinion. Any change from Klarity Oncology or Consultant that leads to cancellation of appointment then full money would be refunded.
Every user that registers on the Klarity Oncology platform represents, warrants and undertakes to the company as follows
The information provided by the user is true, complete and accurate
Every User agrees and understands that Klarity Oncology is just a platform that facilitates Users to connect with Oncologists, Diagnostics and Cancer Centres in the Uk and that Klarity Oncology does not provide medical services of any type.
Users agree that Klarity Oncology shall not be liable in any manner for any interaction or consultation that you may have with a Platform registered oncologist or service provider outside of or independent of the Platform;
The information provided about the oncologists, cancer centres and any other general information is verified but the Company shall not be liable in any manner be responsible for any inaccuracy with respect to such information
Klarity Oncology will not be held accountable for any wrong guidance or medication or the quality of the treatment being given by the service provider or for any medical negligence on the part of an oncologist or a service provider.
This document sets out the terms and conditions for your Klarity account and its related services, regardless of whether you access your account through the website or the app, and regardless of whether you choose to register with us. It also sets out other important things that you need to know.
To use all the functions of the app, you must be connected to the internet. It’s important for you to understand how your account works, so if you’d like more information you might find it helpful to read our Frequently Asked Questions (FAQs). Use of the Klarity service when accessed through our mobile application shall also be subject to any applicable rules and policies of the relevant application store (e.g. Apple App Store, Google Play) from which you download the Mobile App, as amended from time to time.
If you do not accept these terms, do not use the Website or the app. We may revise this legal notice at any time by updating this posting and, if you are registered with us you will receive an email containing the new terms and conditions.
Using our health score functionality, you can take assessments to see which areas of your general and health wellbeing you may be able to improve and how to do that. We might do this by providing you with access to referenced external research and content. To unlock your health score, we ask that you share your data anonymously with us to allow us to offer you personalised responses and to power the recommendations we make to you and to people like you.
The sharing feature gives you the option to give access to your selected data with other persons through the mobile application. You can do this by submitting the other person’s email address in the “Give Access to someone new” section. Once the other person has created their account with us and accepted your invitation, they will be able to see the information you have chosen to give them access to. If you decide to use the sharing feature, you acknowledge the following:
You can revoke access to anyone you have shared with, or change the parts of your data that they can see, at any time. When you choose to give another person access to your data, that person will be able to see everything in your data that you can.
From time to time we may make changes to the Services that are made available to you. This may be in the form of improvements and enhancements to the existing Services and the addition of new functionality. We may also remove certain Services at our sole discretion. Certain updates to the service may be mandatory and failure by you to install them may result in the Service no longer be available to you.
Anyone who is a resident of the United Kingdom who is 18 years of age or older and creates an account can use the Service. However, users outside the United Kingdom can also use the service although some features and functions might not apply or be relevant.
If you are under the age of 18 years (a “Child”), then you may only register for an account and use the Service if prior consent has been given by your parent or guardian, and they have agreed to these terms, as the party to this agreement, on your behalf.
By creating an account within the application on behalf of a Young Person, you are agreeing that you are the Responsible Person for that Young Person and will take the necessary steps upon the Young Person reaching 18 years old, to enable the Young Person to take over their health data. When you register for an account it is important that you understand that each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
In order to use the Service, we require you to create an account by providing us with your name, email address and a strong password. You are responsible for the activity that occurs in association with your account. Responsibility for the security of any passwords issued rests with you. There are also some technical requirements as to whether you can use the services.
We’ll usually communicate with you through the app or through the website, but we may also communicate with you by email, so you should regularly check your email account. You can specify which types of communication you would like to receive from us by using the “Communication Preferences” functionality within the “Settings” section of the mobile app.
Please keep your details up to date and let us know immediately if any information you’ve given us changes. If we discover that any of your information is incorrect, we will update it.
How do I close my account?
You can close your account, and so end the agreement, at any time by letting us know. You can also delete your account from within the “Settings” area of the mobile application at any time.
How is my account protected?
We will help keep your account and personal information safe, secure and private. Your account is password-protected to prevent unauthorised access by anyone else.
The data that is entered, transmitted and stored is encrypted to prevent any unauthorised use of the data.
The electronic transmission of data over the internet is never completely secure but we endeavour to make the service as secure as possible and provide a high level of security for your personal healthcare information.
You are also responsible for the safety of your information. You should choose a strong password (or use the biometric unlock function of the app), and be sure that you don’t let anybody else know it. Keep your mobile phone and email account secure and don’t let other people use them. If you suspect that somebody else has used your account without permission, you should reset your password immediately. If in doubt, please get in touch with us.
Are there any restrictions on using my account?
All that we ask is that you act reasonably and responsibly when using your account. Do not use it for illegal purposes or in a way that might harm our ability to provide our services.
Please also act in a respectful way towards us and our support staff we’re here to help you.
When we might block or close your account
The safety of your data is important to us. We might prevent you from accessing your account if we’re reasonably concerned about its security. We’ll tell you before, or as soon as possible after, we block or close your account. We’ll also let you know why we’ve done it (unless it would reduce your or our security or it would be unlawful). We may close or suspend your account immediately, and end your access to our website, in exceptional circumstances or where we cease to provide this service. If we are ceasing to provide the service, we will endeavour to let you know in advance.
We can change these terms
We’ll only change these terms and conditions for the following reasons:
If we add a new product or service that doesn’t change the terms and conditions of your account, we may add the product or service immediately and let you know before you use it.
Otherwise, you’ll be informed of the changes the next time you use the app or website.
We’ll do as much as reasonably possible to make sure that our services are not interrupted, are available 24 hours a day and are accessible at a reasonable speed. However, we can’t promise that this will always be the case or that the services will be free from faults. We also rely on some third parties to provide services to you, which can sometimes disrupt our services. we’ll always do our best to solve any problems with our services, no matter what the cause.
We are not responsible for the accuracy, quality and use of all of the information which can be accessed and viewed by you, but we are responsible for some of it.
Certain functionality, including the health score, assessments, questionnaires, content, blogs and articles are published by us and we are responsible for their quality and accuracy. Often, we will use externally published research, evidence or other external content in the production of such content and where this is the case we will clearly list and link to the references we have used. We are not responsible for external content and we accept no liability for the information (whether accurate or not) that it contains.
We are not responsible for your data or the information it contains; we accept no liability for information (whether accurate or not) on health advice, therapy, diagnosis and or treatment, inpatient information leaflets and/or the information contained in medical notes, consultation records and/or other records. Sometimes we may direct you to external websites which may be accessed by and displayed on our software; we accept no liability for the information (whether accurate or not) that they contain. We do however make sure that the information that we provide to you is verified and that the references are available to you.
If you’re unhappy with our service, we’ll try to put things right. We always do our best, but we realise that things sometimes go wrong. If you have a complaint or you’d just like to speak to someone about an issue that’s concerning you, please contact us.
You’ll ideally need to tell us:
We’ll look into your complaint and respond to you by the same method you used to contact us. We will communicate with you in English, unless we tell you otherwise. If you want to write to us, this is our address:
Klarity / Klarity BV
Alum House 5, Alum Chine Road,
BH48DT, United Kingdom
Our email address is: firstname.lastname@example.org
By entering into the agreement, you are giving us permission to gather, process and store your personal information for the purpose of providing our services to you. This doesn’t affect any rights and obligations you or we have under data protection law.
You can withdraw your permission by closing your account, which will end the agreement between you and us. If you do this, we’ll stop using your information for the purpose of providing our services, but we may need to keep your information for other legal reasons.
We own all the intellectual property in our products (for example, the content in our app and on our website and our logo). You must not use our intellectual property as your own, except to enjoy our products. You also must not reverse-engineer any of our products (that is, reproduce them after a detailed examination of their construction or composition).
Our contract with you:
Our right to transfer:
We will only transfer any of your and our rights or obligations under the agreement if we reasonably think that this won’t have a significant negative effect on your rights under these terms and conditions or we need to do so to keep to any legal or regulatory requirement. When we transfer rights and obligations, we call this “novation”. When we only transfer rights, we call this “assignment”.
English law applies:
The laws of England and Wales apply to these terms and conditions.
The English version of the agreement applies:
If these terms and conditions are translated into another language, the translation is for reference only and the English version will apply.
Our right to enforce the agreement:
If you have broken the agreement between you and us and we don’t enforce our rights, or we delay in enforcing them, this will not prevent us from enforcing those or any other rights at a later date.
Taking legal action against us:
If you want to take legal action against us in the courts, only the courts of England and Wales can deal with any matter relating to these terms and conditions.
Klarity is the Data Controller for the data that we process. This term is a legal phrase used to describe a person or entity that controls the way data is used and processed.
The General Data Protection Regulation (GDPR) gives you a number of rights as a data subject. These rights are listed below:
We are registered under the Data Protection Act 2018 with the Information Commissioner’s Office (the UK data protection regulatory). Our registration number is A8694892 and can be viewed online at www.ico.org.uk. You can also use access guidance and information about your data protection rights on this website.
You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would first consider raising with us any issue or complaint you have about how we handle your personal information. Your trust is extremely important to us, and we will always do our very best to promptly resolve any problems you may have in this regard.
You are prohibited from posting or transmitting to or from our Website any material:
You may not misuse our Website (including, without limitation, by hacking).
We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of this clause.
Links to third party websites on our Website are provided solely for your convenience. If you use these links, you leave our Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites links on our Website, you do so entirely at your own risk.
If you would like to link to our Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions: